Privacy Policy

Last Updated: November 1, 2025

Effective Date: November 1, 2025

1. Introduction

Pinewart Solutions Private Limited (“Pinewart Solutions”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, mobile applications, digital services, or contact us through WhatsApp, email, or other platforms.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Contact details (email address, phone number, WhatsApp number)
• Address or location details (if required for service delivery)
• Identity or business information (such as PAN, GSTIN, or company registration details when applicable)

b. Technical and Usage Information

• IP address, browser type, device information
• Access times and referring website URLs
• Activity logs, cookies, and similar tracking technologies

c. Communication Data

• Messages, attachments, or documents shared with us through forms, chat, or WhatsApp Business API
• Customer support interactions

3. How We Use Your Information

We use the collected information to:

• Provide and improve our products and services
• Communicate with you regarding inquiries, support, or updates
• Send important notices, promotional messages, or service-related alerts
• Manage business relationships and compliance requirements
• Maintain security and prevent fraud

4. Sharing of Information

We do not sell or rent your personal information.

We may share your data only:

• With trusted service providers (e.g., cloud hosting, payment gateways, communication tools)
• To comply with legal or regulatory requirements
• To protect our rights, users, or the public from harm

All third-party partners are required to maintain confidentiality and follow data protection standards.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Data Security

We use industry-standard security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no digital transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

You have the right to:

• Access, update, or correct your personal data
• Withdraw consent (where applicable)
• Request deletion of your information, subject to legal or contractual limitations

To exercise these rights, please contact us at info@pinewart.com

8. Use of Cookies

Our website may use cookies or similar technologies to enhance user experience, analyze site usage, and assist in marketing efforts. You can manage or disable cookies through your browser settings.

9. WhatsApp Communications

If you interact with us via WhatsApp:

• Your messages are processed in accordance with WhatsApp’s own Privacy Policy.
• We may store communication data to provide better support or service history.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Pinewart Solutions Private Limited

145/239, Gautam Nagar 1st Lane,

Rayagada, Odisha, India

📧 info@pinewart.com